Neil Barton

Sunday, August 06, 2006

Speaking at ECITE

I've been invited to speak at this year's European Conference on IT Evaluation.

The paper will provide a history of the way in which IT services have been evaluated for cost-efficiency by benchmarking. It explains how this niche consulting industry originated from continuous improvement projects for in-house IT departments, and it became adopted as a contract management tool in response to the growth of IT outsourcing.

Successful benchmarking relies on finding a group of peer organisations who are comparable with each other. Benchmarkers’ techniques to identifying differences between companies can therefore be adapted to quantify the commoditization of IT. A commodity IT service should be found at all organisations without any differences.

The paper concludes that few outsourced IT services today meet the generally accepted definitions of a commodity market. It proposes that CIOs can maximise alignment of IT with their business by learning how to identify commodities and non-commodities, and managing them differently.

The conference is being held in Genoa in September 2006.


There's a number of Neil Bartons about.

I'm the one you want if:

  • you grew up with me in Nottingham in the 1970s
  • you went to university with me in York in the early 80s
  • you worked in London in the 80s at Coopers & Lybrand, Sema Group, or SHL Systemhouse
  • you worked in Amdahl Corporation either in the UK or in Sunnyvale, CA in the 90s
  • you were involved in IT benchmarking with Compass

These days I earn a crust at Hewlett-Packard.